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Pricing for the Data Protection Representative service is based on the numbers of EU-based individuals for whom data is controlled or processed, and the sensitivity of the personal data. Please see our SHOP for an idea of the appointment fees applicable to your organisation.
Please note that having a Data Protection Representative is likely to be one of many obligations placed on your business under GDPR, if you require advice on how to be complaint to the overall GDPR regime, please contact us at firstname.lastname@example.org.
* - Subject to minimum annual appointment fee of €100
** - Additional terms and costs may apply
DATA PROTECTION REPRESENTATIVE SERVICE
Provide your customers with sector-leading EU representation with the help of DPR Group
Your organisation works hard to be compliant with GDPR and your customer expectations - the Representative is the first point of contact those customers have with your company in respect of their data. Make sure that you provide those customers the best service - having 100% compliance at the back end but a poor Representative will undo all your hard work to meet GDPR obligations.
If you appoint DPR Group to be your Data Protection Representative, you will receive these benefits:
LOCAL PRESENCE IN
ALL 28 EU MEMBER STATES
DPR has contact locations in each EU member state, giving your business an address for data requests in each of those countries.
DPR Group consider providing a representative location in every EU Member State an essential part of the Data Protection Representative service, and your customers in Europe will expect this too - beware that other Representatives may only offer contact locations in a few EU member states.
SIMPLIFIED DATA REQUESTS
FOR YOUR CUSTOMERS
At the point of first contact, DPR Group make life easier for your customers by offering a landing page specifically for notifying data requests (subject access requests, requests to be forgotten etc.), available for review here.
For clients who spend over €1,500 (or otherwise for an additional €50), we can prepare a landing page for your data subjects with your own branding, giving your customers extra reassurances of the correct treatment of their data (example page here).
ACTIVE INQUIRY MANAGEMENT
When we receive a data inquiry from one of your customers, an EU Data Protection Authority or anyone else, DPR Group will issue them a holding acknowledgement confirming their inquiry is being looked into.
When we pass these queries onto our clients, we also provide generic advice on what actions you should be taking to respond to that inquiry, and the timescales in which to do so.
RENEWAL USAGE DISCOUNT
Our pricing is rated based on the likelihood of our clients being contacted by data subjects in the EU and the risk we accept as your Representative - using the number of individuals in the EU for which that organisation processes personal data.
However, many of our clients may see lower than expected levels of communications, and we reward the good practice and loyalty of those clients with discounts at the renewal of their appointment*:
If 50% or fewer of communications quota has been used, the client will receive a 25% discount at renewal
If 10% or fewer of communications quota has been used, the client will receive a 50% discount at renewal
ARTICLE 30 RECORD RETENTION
As well as the obligation in respect of communications, the Data Protection Representative is required by Article 30 of GDPR to hold a copy of their client's Records of Processing for review by the local EU Data Protection Authorities.
We hold the Article 30 records of our clients securely in preparation for such a request, and will let you know if and when they are requested by an Authority. We do not charge to update the Article 30 records of processing we hold where sent electronically.
TRANSLATION AND LANGUAGE SERVICES
Because the people whose data you control or process are permitted to contact you in any of the EU's 24 official languages, we provide contact details for them in each of those languages and, if requested, we can provide translation services for the communications we receive to your preferred language**
The Data Protection Representative is likely to also be contacted by the local EU Member State data protection authority in any official communication.
Because DPR Group will be the first point of contact for those Authorities, we assist you from the beginning with your obligations to respond.
LOCAL LAW (INCLUDING EXISTING NETHERLANDS) REPRESENTION
As part of DPR Group's Data Protection Representative service, we also provide Representation under Article 4 § 3 of the Dutch Data Protection Act (a current and ongoing obligation; WhatsApp's breach of this obligation resulted in a fine of €1m in 2016) and any variation to the Article 27 obligation which arises under local EU member state law.